The objective of our Quality Management Policy (QMP) is to deliver top-tier services to both clients (employers) and candidates (job seekers). It ensures professionalism, compliance with legal requirements, and continuous improvement in service delivery. The focus is on achieving the highest standards of recruitment practices, fostering client and candidate satisfaction, and maintaining compliance with global employment laws and ethical standards.
The QMP applies to all aspects of the agency's operations, including candidate sourcing, recruitment processes, client management, compliance, and feedback mechanisms. It covers all departments, employees, and third-party service providers involved in recruitment activities.
A multi-layered screening process, including background checks, skill assessments, and interviews, is established to ensure candidates meet the required qualifications.
Recruitment strategies are tailored to the unique needs of each client, ensuring a match between the job role and the candidate’s profile.
Regular internal audits are conducted to ensure adherence to legal standards, ethical recruitment guidelines, and the agency’s internal policies.
Key performance indicators (KPIs) such as time-to-fill, cost-per-hire, and candidate feedback are used to assess and improve the efficiency and effectiveness of recruitment processes.
A dedicated QA team is responsible for reviewing processes, auditing files, and ensuring all placements comply with legal and quality standards.
The recruitment process follows these steps, each with quality controls in place:
Bi-annual audits are conducted to review compliance with quality standards and identify areas for improvement.
Feedback surveys and interviews are used to assess satisfaction levels and identify service gaps.
Corrective and preventive actions (CAPA) are implemented in response to identified issues or client/candidate feedback.
A comprehensive review of the QMP is conducted annually to assess its effectiveness, with necessary revisions made in response to industry trends and regulatory changes.
Oversees the implementation and monitoring of the QMP, conducting audits, and reporting on quality metrics.
Ensure compliance with the QMP in their recruitment activities, from sourcing to placement.
Develops and delivers training programs aligned with the QMP, ensuring that all staff are adequately trained.
Ensures all recruitment processes comply with local, national, and international legal standards, and that appropriate documentation is maintained.
Focuses on client and candidate satisfaction, gathering feedback, and ensuring continuous communication throughout the recruitment process.
