CSER Policy Statement

CSER Policy Statement

At Delta International Recruitment Agency, we are committed to conducting our business in a socially and environmentally responsible manner. As a leading provider of recruitment services to overseas employers, we recognize the impact our operations have on society, workers, and the environment. Our goal is to ensure this impact is positive and sustainable. This Corporate Social and Environmental Responsibility (CSER) policy reflects our dedication to ethical practices, worker well-being, environmental stewardship, and meaningful engagement with our communities and stakeholders.

Delta International Recruitment Agency is dedicated to maintaining the highest standards of Corporate Social and Environmental Responsibility (CSER). Our policy is guided by the following core principles:

Ethical Recruitment

Ensuring fair, transparent, and non-discriminatory recruitment practices.

Worker Welfare

Protecting the rights, dignity, and well-being of all workers we place.

Environmental Sustainability

Minimizing our environmental footprint through sustainable practices.

Community Engagement

Contributing positively to the communities where we operate.

Stakeholder Engagement

Involving stakeholders in decision-making to ensure accountability.

Transparency and Accountability

Regularly reporting on our CSER activities and progress.
This policy applies to all aspects of our operations, including recruitment, placement, and ongoing support for workers and employers.

Key Areas Of Focus:

Ethical Recruitment

We are committed to recruitment practices that are ethical, transparent, and aligned with international standards. To achieve this, we:

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Adhere to international labor standards, including those set by the International Labor Organization (ILO), and comply with all relevant local and international laws.
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Ensure our recruitment processes are free from discrimination based on race, gender, age, religion, disability, or any other protected characteristic.
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Provide accurate, clear, and truthful information to job seekers about employment opportunities, including job roles, terms of employment, and any associated costs.
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Prohibit the charging of illegal or exploitative recruitment fees to workers.
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Avoid any practices that could mislead, coerce, or exploit job seekers, particularly in cross-border recruitment.
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Worker Welfare

The welfare of the workers we place is our top priority. We are committed to ensuring workers are not charged illegal recruitment fees and are fully informed of any legitimate costs associated with their employment. Providing comprehensive pre-departure orientation and training, including information on their rights, workplace expectations, and cultural adaptation for overseas roles. Establishing accessible grievance mechanisms for workers to report concerns, seek assistance, or address violations of their rights. Monitoring working conditions through regular check-ins and collaborating with employers to ensure compliance with labor standards. Advocating for workers’ rights, particularly in cases of unfair treatment, unsafe working conditions, or contractual disputes.

Environmental Sustainability

We recognize our responsibility to minimize the environmental impact of our operations. To promote sustainability, we implement paperless recruitment processes wherever possible, reducing waste and promoting digital documentation.

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Encourage the use of digital communication tools to minimize travel and reduce our carbon footprint.
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Continuously seek opportunities to reduce energy consumption, waste, and emissions in our offices and operations.
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Community Engagement

We believe in giving back to the communities where we operate and fostering social inclusion. Our efforts include:

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Supporting local community projects, charities, and initiatives that promote education, health, and social welfare.
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Providing employment opportunities for local residents, particularly in underserved or marginalized communities.
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Engaging in initiatives that promote diversity, equity, and inclusion, both within our agency and in the broader recruitment industry.

Stakeholder Engagement

We value the input of our stakeholders and believe collaboration leads to better outcomes. To ensure meaningful engagement, we:

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Regularly consult with workers, employers, industry bodies, and non-governmental organizations (NGOs) on CSER-related issues.
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Involve stakeholders in the development, implementation, and review of our CSER policies and practices.
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Foster open dialogue through surveys, feedback mechanisms, and stakeholder forums to ensure our policies reflect the needs and expectations of those we serve.
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Transparency And Accountability

We are committed to being transparent about our CSER efforts and holding ourselves accountable for continuous improvement. We set measurable targets for CSER performance in areas such as ethical recruitment, worker satisfaction, and environmental impact. In accordance we report on our achievements against these targets and seek external verification or certification of our CSER practices where appropriate. This also include clear channels for stakeholders to provide feedback, report concerns, or inquire about our CSER initiatives.

Implementation And Monitoring

Our CSER policy is implemented through a structured approach to ensure accountability and effectiveness. A dedicated CSER Committee oversees the development, implementation, and monitoring of our CSER initiatives. All staff receive regular training on CSER principles, ethical recruitment, and sustainability practices. CSER considerations are integrated into all business decisions, from recruitment strategies to client partnerships. We conduct ongoing monitoring and evaluation of our CSER performance through internal audits, stakeholder feedback, and performance metrics.

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Review And Improvement

We are committed to continuously improving our CSER practices. This policy is reviewed annually to ensure it remains relevant, effective, and aligned with best practices. We actively seek feedback from stakeholders to inform this process and drive continuous improvement.

Commitment To Ethical Cross-Border Recruitment

As a recruitment agency serving overseas employers, we are particularly mindful of the unique challenges of cross-border recruitment. We are committed to:

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Ensuring compliance with the laws and regulations of both the home and host countries.
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Addressing cultural and language barriers by providing tailored support and resources to workers.
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Promoting the fair and ethical treatment of migrant workers, in line with international standards.
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This CSER Policy Statement reflects Delta International Recruitment Agency’s dedication to operating responsibly, ethically, and sustainably. By adhering to these principles, we aim to build trust with our clients, workers, and the wider community while contributing to a fairer, more inclusive, and environmentally conscious recruitment industry.
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Delta International Key Achievements

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Delta International is one of the top ISO Certified Recruiting Firms in Pakistan, providing comprehensive manpower supply and other HR services. Our dedicated HR professionals offer outsourcing services, including Permanent Recruitment, Temporary Staffing, Visa Processing, and Onboarding.